Privacy Policy

Privacy Policy for Francis Terry and Associates Ltd

This Privacy Policy ("Policy") explains how information about you is collected, used, and disclosed by your access or use of ftanda.co.uk (the "Site") or otherwise as a result of your interactions with us. By visiting this Site directly or through another site, you accept the terms and conditions of this Policy. This Policy applies to this Site. We are not responsible for the content or privacy practices on any website not operated by us to which this Site links or that links to this Site.

Information Collection

We collect information from you in several different ways on this Site.

The Contact Form

In order to contact us digitally, you will be required to complete an online contact form. During completion, you will be asked to provide to us certain personal information, including but not limited to your name and email address. These kinds of personal information are used only to communicate with you about your enquiry. This personal information will not be used for marketing purposes.

Booking a Taster Day

During the process to book a Taster Day, you may be required to complete an online booking form. During completion, you will be asked to provide to us certain personal information, including but not limited to your name, email address and telephone number. These kinds of personal information are used to communicate with you about your booking. If we encounter a problem when processing your booking, your personal information may be used to contact you. This personal information will not be used for marketing purposes.

Information We Collect Automatically

We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with this Site, including information about your browsing behavior and other engagement with the Services. We use this information in one or more of the ways described in the "Information use and Disclosure" section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

Information Use and Disclosure

Internal Use

We use your personal information to provide you with customer service. We may internally use your personal information to improve this Site’s content and layout, and to determine general marketplace information about visitors to this Site.

Communications with you

We will use your personal information to communicate with you about this Site and your bookings and enquiries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Because we have to communicate with you about bookings that you choose to place, you cannot opt out of receiving emails related to your bookings.

Sharing your Information

Except as otherwise set forth below, we do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone.

We may disclose information to third parties that perform specific functions on Our behalf. However, we will only disclose the information that is necessary for them to perform their service. These third parties include:

Stripe - in order to process Taster Day booking payment. You will need to consent to the use of your personal data in order to complete a booking.

To function, Stripe installs the following cookies: __stripe_mid, __stripe_sid, __stripe_orig_props, cid, checkout-live-session, country, nsr.

Wistia - in order to use the Taster Day video player.

To function, Wistia installs the following cookies: wistia-http2-push-disabled

YouTube - in order to view videos.

To function, YouTube installs the following cookies: APISID, CONSENT, HSID, LOGIN_INFO, PREF, SAPISID, SID, SSID, VISITOR_INFO1_LIVE, YSC, remote_sid, requests.

Facebook - in order to comment on blog posts.

To function, Facebook installs the following cookies: c_user, datr, fr, pl, presence, sb, wd, xs.

Google Analytics - in order to improve the Site. We do not log IP addresses when collecting analytical data, ensuring that any information collected does not directly personally identify you or any user.

We may disclose personal information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use this Site for illegal reasons or to commit fraud.

Security

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, taking into account the risks involved in the processing and the nature of the personal information.

Sensitive and private data exchange between the Site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

Data Security

We take reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Opt Out / Corrections

Upon your request, we will (a) correct or update your personal information; (b) erase your personal information altogether. You can make these requests by using the contact details at the bottom of this page.

Offline Collection Use and Disclosure

We also may collect information offline. We will treat any information collected offline in a manner that is consistent with this Policy. One example involves someone calling us to ask questions. When someone calls, we will ask only for the personal information we need in order to answer the question. When we need to store information (such as client information), we will enter it into our database.

Updates to this Policy

If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Policy, please contact us using the details below.

Contact Information

Francis Terry and Associates
Unit 6 Ash House,
Vale View Business Units,
Crown Lane South,
Ardleigh,Colchester,
CO7 7PL
Email: [email protected]

Last Updated: May 22 2018